Privacy Policy

Effective Date: January 22, 2026

This Privacy Policy explains how Clearing Clash (“Company,” “we,” “us,” or “our”) collects, uses, discloses and safeguards your information when you access or use our website, platform, mobile applications, booking systems, communications and video based services (collectively, the “Services”). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

Clearing Clash may collect personal information you voluntarily provide, including but not limited to:

• Full name, username or alias
• Email address, phone number
• Billing and payment details (processed by third-party processors; we do not store full payment card numbers)
• Booking details, availability preferences
• Communications with us (emails, messages, support requests)
• Session related content you voluntarily share during video calls, chats or forms
• Marketing preferences and newsletter sign-ups

By opting in to receive SMS messages from Clearing Clash you consent to receive transactional and promotional messages related to bookings, reminders, updates and marketing. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us. Consent to receive SMS is not a condition of purchase.

We may collect your phone number solely for the purpose of providing SMS communications related to our Services. Your phone number will not be sold or shared with third parties for marketing purposes.

SMS data may be processed by third-party messaging providers solely for message delivery. We implement reasonable safeguards to protect SMS data but cannot guarantee absolute security.

B. Automatically Collected Information

When you access the Services, Clearing Clash may automatically collect:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Referring URLs
• Log files, timestamps, session duration
• Cookies and similar tracking technologies (see Cookie Policy)

C. Video, Audio and Session Data

Depending on your settings and consent:

• We may collect metadata related to sessions (date, time, duration, participants).
• Sessions may be recorded only where explicitly disclosed and consented to by all participants.
• We do not record sessions by default unless explicitly stated and authorized.

D. Information from Third Parties

We may receive information from:

• Payment processors
• Booking and scheduling platforms
• Video conferencing providers
• Marketing and analytics tools

2. How We Use Your Information

Clearing Clash uses personal information for a range of operational, contractual, security, compliance and service improvement purposes, including but not limited to:

• Service Delivery: To create and manage user accounts, schedule and host video sessions, connect participants with a Clarity Guide, deliver session confirmations, reminders, follow-ups and provide customer support.
• Transaction Processing: To process bookings, subscriptions, refunds, chargebacks, promotional codes and other financial transactions through secure third-party payment processors.
• Platform Operations: To operate, maintain, troubleshoot and improve the performance, reliability, usability and functionality of our website, applications, booking systems and communications tools.
• Personalization: To customize user experience, recommend relevant services or features, remember user preferences and optimize content delivery.
• Communications: To send transactional communications (e.g., booking confirmations, policy updates, service notifications) and, where consented, marketing communications, newsletters, promotional offers and surveys.
• Analytics and Research: To analyze usage patterns, session engagement, service demand and platform performance for internal business intelligence, quality assurance, training and product development purposes (data may be aggregated and de-identified where feasible).
• Safety and Trust: To detect, prevent and investigate fraud, abuse, security incidents, policy violations or harmful conduct; to enforce our Terms of Service; and to protect the rights, property and safety of the Company, users and third parties.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, lawful requests from authorities, court orders, subpoenas and to establish, exercise or defend legal claims.
• Business Operations: To support audits, internal reporting, corporate governance, business transactions (e.g., mergers or acquisitions) and continuity planning.

3. Legal Bases for Processing (GDPR)

Where applicable under GDPR, we process personal data based on:

• Consent: Where you have provided explicit consent, such as for marketing communications, newsletters, optional recordings, cookies (where required) or certain optional features. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Contractual Necessity: To perform our contractual obligations to you, including account creation, booking management, session delivery, payment processing and customer support.
• Legal Obligations: To comply with applicable laws, tax regulations, record-keeping requirements, consumer protection laws and lawful requests by public authorities.
• Legitimate Interests: For purposes such as service improvement, platform security, fraud prevention, network and information security, analytics, customer relationship management and business operations, provided such interests are not overridden by your fundamental rights and freedoms.
• Vital Interests: Where processing is necessary to protect the vital interests of a user or another person, such as in cases involving credible threats of harm or safety concerns (where legally permissible).

4. How We Share Information

Clearing Clash may disclose information under the following circumstances:

• Service Providers and Vendors: With trusted third parties that provide services on our behalf, including hosting providers, payment processors, video conferencing platforms, booking and scheduling tools, analytics providers, email delivery services, CRM systems and customer support platforms. These parties are contractually obligated to protect your data and use it only for authorized purposes.
• Legal and Regulatory Disclosures: When required by law, regulation, subpoena, court order or governmental request or when we believe disclosure is necessary to protect our rights, safety, users or the public.
• Business Transfers: In connection with a merger, acquisition, sale of assets, reorganization, bankruptcy or similar corporate transaction, where personal information may be transferred as part of the business assets, subject to confidentiality protections.
• With Your Consent: Where you expressly authorize us to share information for a specific purpose.
• Aggregated or De-Identified Data: We may share anonymized, aggregated or de-identified data that cannot reasonably be used to identify you, for research, analytics, marketing insights or business intelligence.

We do not sell personal information and do not knowingly share personal information for cross context behavioral advertising where prohibited by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze traffic and usage
• Improve user experience
• Remember preferences

You can control cookies through your browser settings. For more information, see our Cookie Policy.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Account and Booking Data: Retained for the duration of your account and as required to provide Services, comply with legal and tax obligations, resolve disputes and enforce agreements.
• Payment and Transaction Records: Retained in accordance with financial, accounting and regulatory requirements.
• Communications: Retained for customer support, quality assurance, dispute resolution and legal compliance purposes.
• Session Metadata and Recordings (if applicable): Retained only as disclosed and consented to and for no longer than necessary for the stated purpose.
• Inactive Accounts: Data may be archived or deleted after a period of inactivity, subject to legal retention obligations.

When retention is no longer required, we securely delete, anonymize or de-identify personal information in accordance with industry standards.

7. Data Security

Clearing Clash employs reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration or destruction. These measures may include:

• Encryption in transit and at rest where appropriate
• Access controls and role-based permissions
• Secure hosting environments and firewalls
• Regular security monitoring and vulnerability assessments
• Employee confidentiality obligations and data protection training
• Incident response and breach notification procedures

Despite these safeguards, no method of transmission or storage is completely secure. You acknowledge and accept that Clearing Clash cannot guarantee absolute security and that you use the Services at your own risk.

8. Your Privacy Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information. These rights are designed to give you transparency, control and choice over how your data is collected and used. The rights described below may be subject to legal limitations, exceptions and verification requirements.

A. Rights of California Residents (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

1. Right to Know / Access
You have the right to request disclosure of the categories and specific pieces of personal information we may have collected about you, including:

• The categories of personal information collected
• The sources of that information
• The business or commercial purposes for collection or sharing
• The categories of third parties with whom we share personal information

2. Right to Delete
You have the right to request that Clearing Clash delete personal information we may have collected about you, subject to certain legal exceptions (e.g., compliance with legal obligations, security, fraud prevention, completing transactions).

3. Right to Correct
You have the right to request correction of inaccurate personal information maintained about you.

4. Right to Opt Out of Sale or Sharing
We do not sell personal information. Where applicable, you may have the right to opt out of certain types of data sharing, including cross-context behavioral advertising.

5. Right to Limit Use of Sensitive Personal Information
To the extent we collect sensitive personal information as defined by law, you may have the right to limit how such information is used and disclosed.

6. Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising any of your privacy rights. We will not charge different prices or provide a different level of quality solely because you exercised your rights.

7. Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent’s authority and your identity before fulfilling the request.

B. Rights of EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

1. Right of Access
You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data and receive information about how it is used.

2. Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.

3. Right to Erasure (“Right to Be Forgotten”)
You may request deletion of your personal data where there is no lawful basis for continued processing, subject to legal and contractual obligations.

4. Right to Restrict Processing
You have the right to request that we limit processing of your data in certain circumstances (e.g., where accuracy is contested or processing is unlawful).

5. Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will cease such processing.

6. Right to Withdraw Consent
Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

C. Rights of Other U.S. State Residents

Residents of certain U.S. states (e.g., Virginia, Colorado, Connecticut, Utah) may have similar rights, including rights to access, delete, correct and opt out of certain processing activities such as targeted advertising or profiling, subject to applicable law.

D. How to Exercise Your Rights

To exercise your privacy rights, you may submit a request by contacting us at:

Email: terms@clearingclash.com
Subject Line: Privacy Rights Request

We will require verification of your identity before fulfilling your request. This may include requesting additional information sufficient to confirm that you are the individual to whom the personal information relates. We will respond within the time frames required by applicable law.

E. Limitations and Exceptions

Your rights may be limited where:

• We are required to retain certain information to comply with legal obligations;
• Retention is necessary to complete transactions, provide Services, prevent fraud or ensure security;
• The request would infringe on the rights or freedoms of others;
• The request is manifestly unfounded or excessive.

9. Children’s Privacy

The Services are intended for individuals who are at least 18 years of age (or the age of majority in their jurisdiction). We may allow our services to be used by minors with written consent of Parent/ Legal Guardian. We do not knowingly collect, solicit or process personal information from minors. If we become aware that personal information of a minor has been collected without appropriate consent, we will take steps to promptly delete such information. Parents or legal guardians who believe their child has provided personal information may contact us to request removal.

10. International Data Transfers

Your personal information may be transferred to, stored in and processed in jurisdictions outside of your country of residence, including the United States and other countries where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country. Where required by law, we implement appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms, to ensure an adequate level of protection for your personal information.

11. Third-Party Links and Services

Our Services may contain links to or integrations with third-party websites, applications or platforms (e.g., video conferencing tools, payment processors, scheduling services, social media platforms). We do not control and are not responsible for the privacy practices, content or security of third parties. Your interactions with third-party services are governed by their own privacy policies and terms, and you access such services at your own risk.

12. Communications Preferences

You may manage your communication preferences at any time by:

• Unsubscribing from marketing or promotional emails using the link provided in such communications;
• Adjusting notification settings in your account (where available);
• Contacting us directly to update your preferences.

Please note that even if you opt out of marketing communications, we may continue to send you transactional or service-related messages necessary to provide the Services, such as booking confirmations, policy updates, security notices and account-related communications.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Information

For questions or privacy requests, contact: terms@clearingclash.com

Cancellation Policy

A) Session Cancellations

Clients may cancel a scheduled session up to 72 hours (3 days) before the scheduled start time to receive a full refund or account credit.

Cancellations made less than 72 hours before the session start time are non-refundable, as the time is reserved exclusively for the client/s and no guarantee that ClearingClash would be able to re-fill the time slot.

B) Rescheduling

Clients may reschedule their session one time at no additional cost provided the request is made at least 72 hours in advance and on available time slots.

Rescheduling requests submitted within 72 hours of the session start time are not guaranteed and may be treated as a late cancellation.

C) No-Shows

If client(s) fails to join the session within 10 minutes of the scheduled start time, the session will be considered a no-show and will be forfeited without refund or credit. Sessions consisting of two or more clients with some attendees missing may opt to continue the session, reschedule or cancel. Choosing to reschedule forfeits a refund as the 72 hours mark has passed and clients are welcome to book an additional date and time at their own cost. Cancellations also forfeit a refund as the 72 hours mark has passed.

Note: In some rare occasions, session time extension maybe available at ClearingClash’s discretion. This may be available (but not guaranteed) on times where slot times following after current clients main slot times are available and same Clarity Guide is available.

D) Late Arrival

Sessions begin and end at their scheduled times.
Late arrivals do not qualify for session extensions or partial refunds.

E) Over Time

The Clarity Guide has the right to withhold a final verdict and ask that participants schedule more time if an issue has not had enough time in session for clarification thus not allowing judgment for a fair verdict.

F) Provider Cancellations

If the session is canceled by the host or ClearingClash due to technical issues or unforeseen circumstances, the client will receive a full refund or the option to reschedule at the client’s choice of an open available time slot.

G) Client Technical Issues

Clients are responsible for ensuring a stable internet connection and working audio/video equipment.
Technical difficulties on the client’s side do not qualify for refunds.

H) Policy Agreement

By booking a session/s with Clearing Clash, the client confirms acceptance of this cancellation and rescheduling policy at checkout.