Q: Is this therapy or counseling?

No. This service is not therapy, counseling, medical or legal advice. It is a structured, opinion based clarity and perspective service delivered by a neutral Clarity Guide.

Q: Who is this service for?

It’s for individuals, couples, friends, families, roommates or small groups who want clarity on a disagreement without the need of committing to long-term counseling or exposing the issue publicly.

Q: What does the Clarity Guide actually do?

The Clarity Guide listens, asks structured questions and delivers an unbiased, perspective based verdict intended to help participants understand responsibility, dynamics and possible paths forward.

Q: How are Clarity Guides chosen?

Clarity Guides are selected through a rigorous structured vetting process focused on communication skills, neutrality, emotional intelligence and the ability to facilitate balanced respectful dialogue amongst other crucial qualities. While Clarity Guides are not licensed therapists, counselors or legal professionals as Clearing Clash does not offer counseling, medical, financial or legal advice; they are trained in structured listening, impartial facilitation, de-escalation techniques and ethical conduct to ensure each session remains fair, focused and productive. Ongoing performance reviews and quality assurance processes help maintain consistent service standards across the platform.

Q: Why Video Calls?

Video calls provide a richer, more human form of communication that allows Clarity Guides to better understand tone, body language and emotional context which are critical factors in interpreting real-life situations fairly. Live video also reduces misunderstandings and mix-ups of who said what that can occur in call only or text-based exchanges. This format enables real-time clarification and creates a more accountable, respectful environment for all participants. Video calls also allow for more nuanced perspectives, clearer facilitation and a more meaningful experience than asynchronous or anonymous commentary.

Q: Why do the Clarity Guides keep their cameras off during sessions?

We’ve tested different session interactions and found that when the Clarity Guides kept their cameras on, many participants focused heavily on trying to gauge the CG. Tested sessions with the Clarity Guides image off or in avatar mode gave space for a more open, honest and relaxed session.

Q: Should I turn my camera off or on during the session?

You can choose to have your camera off or on during your session; however, we ask that all participants keep their cameras on during sessions as it provides the Clarity Guide a more accurate read on how the session is going, the comfort of the participants and how to structure the session forward.

Q: Is the verdict legally binding?

No. All verdicts are subjective, informational, opinion based and non-binding. They are intended for personal clarity only.

Q: Do both parties have to agree with the verdict?

No. Agreement is not required. The value often comes from hearing a neutral perspective even when it’s uncomfortable or unexpected.

Q: Is my session confidential?

Yes. Sessions are treated as private and confidential, subject only to legal obligations or explicit written consent.

Q: Can sessions be recorded?

Sessions are only recorded if explicitly offered and purchased as an add-on. Unauthorized recording by participants is not permitted.

Q: What happens if someone becomes disrespectful or disruptive?

The Clarity Guide may pause or end the session if conduct becomes abusive, threatening or unproductive. No refunds are issued for violations of conduct rules.

Q: What if I just want a second opinion, not a confrontation?

That’s perfectly fine. Many clients book solo sessions to gain perspective before deciding whether to address the issue with others.